Job Description

Job duties (DETAILS):
– Ensure a positive and friendly environment for customers and staff by motivating the team.
– Make sure team members are following procedures and best practices. (Example but not limited to: Checking & logging inventory and equipment temperatures, rotating supplies correctly, adhering to safety and health guidelines.)
– Ensuring the appropriate amount of inventory is ordered, stocked, and received.
– Employee shift scheduling.
– Address any issues or concerns to the store owners
– Use and train employees how to use Square and mobile ordering apps.
– Monitor delivery times and ensure the team is meeting the 2-minute turnaround time per item.
– Day-to-day operations of the store. (Ex. But not limited to: Greeting and serving customers, preparing and packaging in-store and mobile orders, cleaning customer and employee areas, and keeping the store prepped and stocked in all areas.)
– Make sure team members are up-to-date and knowledgeable with all the Oakberry products offered. (Ex. But not limited to: Knowing nutritional information, prices, and able to make suggestions based on the product to better serve the customer)
– Having an in-depth understanding of the brand and why the consumer should be excited about the products we offer.
– Support future location opening process and day-to-day operations

Required languages: English and Portuguese

Education level: College/CEGEP or equivalent experience

Required skills: 5 years experience minimum, Valid Advanced Food Safety Certification, Valid Drivers License, Leadership experience (3 years minimum), able to communicate and listen effectively with customers and de-escalate any situations that may arise in a calm and effective way, basic understanding of computers, has worked in other customer service roles in the past

Closest intersection: 10402 Whyte Ave NW