Job Description

A key role to set the tone for everyone who walks through our doors and provide the always-important first impression. The successful candidate will be responsible for supporting the daily operations of the front office team and work in cooperation with the management and other associates.

Required languages: English

Education level: Completion of Secondary School; A college diploma or university degree would be a plus

Required skills: • Ensure a smooth operation of the Front Office. • Supervise the registration, check-in and out process of guests. • Process customer payments, and support team members as necessary. • Assist in training new hires and ensure clean and orderly environment for customers. • Support in training the team on systems, security and cash handling procedures. • Encourage teamwork and quality service through daily communication and coordination with other departments. • Ensure accurate room(s) status information is maintained and properly communicated. • Resolve guest complaints promptly, efficiently, and courteously. • Understand and comply with all health and safety rules, regulations, and laws. • Report unsafe acts or hazardous conditions to ensure department equipment is maintained and operated in a safe manner. • Acts as a health and safety leader on the property, report all workplace incidents/accidents or near misses, role model wearing all Personal Protective Equipment required, and participates in fire safety plan. • Performs other duties as assigned. • Ability to multitask

Additional skills / Assets: • Ability to work a flexible schedule including evenings and weekends. • Prior experience in hotel/motel or restaurant is preferred. • Experience in a fast-paced service environment. • Excellent communication and reading skills. • Excellent decision-making ability and problem-solving skills. • Detail oriented, reliable & trustworthy • Able to safely lift upwards of 50lbs

Closest intersection: Broadway St and Charles St